Roaming

Use your Ortel Mobile SIM card abroad. Since 13 June 2017, the conditions of your Ortel Mobile tariff and the units included in your option are also valid in other EU countries. If you’ve booked an option, you can use it abroad as well. For full details on using your Ortel Mobile SIM abroad, refer to the latest Ortel Mobile price list

Phone Services
Simply enter the country code (e.g., 0049 or +49 for Germany), the network code without the 0 and the phone number to make the call.

SMS
You can also send text messages from foreign networks. Receiving SMS is always free.

Mobiles Internet
You can use mobile internet abroad without any registration or activation.

No additional charges for:

+ Surfing the web abroad in the EU

+ Calls from EU countries to Germany

+ Calls from EU countries to another EU country

Attention: Calls from Germany to other EU countries are chargeable. You can make calls at our low Ortel Mobile prices. Click here for a list of prices from Germany to your destination country.

Costs for calls, texts and surfing the web on your phone in other EU countries and Germany

Costs for calls and texts from the EU to the rest of the world

Your domestic tariff applies in the following countries with no extra charges:

If a country exits the EU, it will be assigned to a non-EU zone. The EU roaming regulation does not apply in Switzerland.

See the individual options for more information (link to overview of options).

Fair-Use-Policy
In order to provide you with the services contained in your domestic Ortel Mobile standard tariff  in other EU countries at no extra charge, we may charge additional fees for excessive or "permanent" roaming use. The use of text messages, data and calls is limited by the Fair-Use-Policy (FUP). If roaming usage exceeds double the amount calculated by dividing your domestic end-user price of an open data package by the regulated maximum wholesale roaming fee (9.163 €/GB from 15 June to 31 December 2017); 7.14 €/GB (from 1 January 2018); 5.355 €/GB (from 1 January 2019); 4.165 €/GB (from 1 January 2020); 3.57 €/GB (from 1 January 2021); and 2.975 €/GB (from 1 January 2022)), extra charges may apply for data usage (including MMS). If, upon request, the roaming customer cannot prove regular residence in Germany or stable ties to Germany that entail a frequent and significant presence in Germany, additional charges may be levied for SMS, calls and data (including MMS). If objective indicators suggest that the customer's usage abroad exceeds their usage in Germany for at least four months, additional charges may be levied for SMS, calls and data usage (including MMS). To assess if you are within the "Fair Use" limits for calls, SMS and data usage, we may process and use data about your location and your call and surfing habits for at least 4 months. More information on the Fair-Use-Policy is available here.

For further details, please refer to the price list:
Ortel Mobile Price List

Please note: There may be technical delays in billing during the changeover of your EU roaming option to the new EU roaming. In some cases, your international usage may therefore only reflect on a later bill after your stay abroad.

 

 

 

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Ortel Mobile is a company of the E-Plus Group.

Your advantages at Ortel Mobile

SIM card without contract

With a prepaid SIM card from Ortel you can use your mobile phone to make and receive calls and surf abroad flexibly and cheaply - and with no long-term contractual obligation. In addition, you benefit from various advantages of cheaper prepaid rates and a variety of different options. We have the right rate for everyone.

Pay in advance

Prepaid means paying in advance. You purchase a SIM card, which you top up with credit. Then you can book a suitable option from our large selection on your card. Calls and SMS will only be blocked once you have depleted your credit. However, you will still be reachable.

No long-term contract

You do not have to sign a long-term contract. To phone with Ortel, all you need is a mobile phone without a SIM lock. You can order your SIM card online for free or with your starting credit.

Change options flexibly

You can change your Ortel tariff flexibly every month. With Ortel you always are in full control over your mobile phone and telephone expenses.

No additional fees

Since there is no basic tariff yet, there are no additional costs with an Ortel prepaid card. There is no unpleasant surprise when checking the telephone bill.

Flat rate tariffs for smartphone users

Ortel also offers flexible tariffs for smartphone users. Internet flat rates for mobile surfing can be booked as an option - monthly and hassle-free. The good thing is that you can cancel these rates on a monthly basis. If you expect high Internet consumption in the next month or know that you will be travelling a lot, we offer you a one-off booking option.

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