Alternative roaming providers

In accordance with (EU) Directive 531/2012, as of 01/07/2014 you may choose to use regulated roaming services from alternative roaming providers in terrestrial public mobile networks within the European Union (including Liechtenstein, Iceland and Norway).

To be able to use an alternative roaming provider while in other EU countries, you must conclude an additional contract with this provider. You can switch to an alternative roaming provider at any time free of charge. The national contractual obligations with Ortel Mobile GmbH remain in place.

There are two types of alternative roaming providers for you to choose from in other EU countries:

Alternative roaming providers for all regulated roaming services – that is, voice, text messaging and data services
Providers of local data roaming services

Tip: Before switching to an alternative roaming provider, carefully compare their terms with the favourable terms of Ortel Mobile's roaming services. Ortel Mobile's rates for other EU countries: Incoming calls cost€0.00/minute and the charge for outgoing calls within the EU is only €0.05/minute. Mobile surfing costs €0.05/MB and each text message sent in the EU is charged at €0.02. In addition, the EU Internet-Paket 100 and EU Sprach-Paket 100 are available for only €4.99 per 7-day period. Details of your current roaming terms can be found in the download area.

Alternative roaming providers for all regulated roaming services:

The following information applies for providers of all regulated roaming services – that is, voice, text messaging and data services.

Registration:
You can only select an alternative roaming provider that is technically connected to E-Plus Mobilfunk GmbH & Co. KG. Unfortunately, there are currently no alternative roaming providers that are connected to E-Plus Mobilfunk GmbH & Co. KG. As a result, it is not possible to switch providers at this point in time.

As soon as an alternative roaming provider has connected to E-Plus Mobilfunk GmbH & Co. KG, you can switch to an alternative roaming provider free of charge at any time – and this process will take place within one working day. You will be informed about the successful switch via a text message from Ortel Mobile.

Services:
Alternative roaming providers only offer you regulated roaming services. To do so, they can only use the foreign mobile networks and roaming services (telephony, text messaging and data) that are likewise available to you with Ortel Mobile.

Invoice:
You will receive the invoice comprising the fees for the regulated roaming services used from your alternative roaming provider. If you have any questions regarding your invoice, please contact your alternative roaming provider.

Non-regulated roaming services will continue to be billed by Ortel Mobile. This applies, for example, for outgoing calls or text messages from another EU country to a country outside the EU or for the use of roaming services in a country that is not in the EU (including Liechtenstein, Iceland and Norway).

Switching roaming provider:
After switching to an alternative roaming provider, you can use Ortel Mobile's roaming services again or switch to a different alternative roaming provider free of charge at any time. To use Ortel Mobile's roaming services again, please call the hotline (0177-177-1138*). * For mobile phone calls from the E-Plus network for Ortel Mobile prepaid customers in Germany and abroad, please dial 1138 (in Germany: €0.49/call; from abroad: price and increments based on the selected roaming tariff). To call from another German network, dial 0177-177 1138 (the call is charged at the rate specified by your service provider for mobile calls to the E-Plus network).

Switching national provider:
Please note that if you switch to a different German mobile provider and have a valid contract with an alternative roaming provider, the new German mobile provider may not support your current alternative roaming provider.

Providers of local data roaming services:

The following information applies for local providers that only offer access to regulated data roaming services. Important: Costs arising from telephony and text messaging services will continue to be billed by Ortel Mobile.

Registration:
Ortel Mobile does not have a list of providers offering local data roaming services in the EU.

You can register for local regulated data roaming services free of charge but only while in another EU country or in Liechtenstein, Iceland or Norway. Activation depends on your chosen local provider.

Please note: If E-Plus Mobilfunk GmbH & Co. KG does not have a data roaming agreement with your chosen local provider abroad, you will not be able to use this service.

Device settings:
If you want to use a local provider of regulated data roaming services, you are required to manually change the preconfigured access point name (APN) on your mobile device. Please ensure that you are connected to the network of your chosen local provider at all times – by manually selecting the network – because connection to all other networks will be billed as usual by Ortel Mobile.

APN settings for local data roaming services abroad:
APN: euinternet.eu
Username: Please leave empty
Password: Please leave empty

Important: Upon returning to Germany, you must restore the original, pre-configured access point names (APNs) on your mobile device to be able to use mobile data in Germany again.

Invoice:
You will receive the invoice for the regulated mobile data services used from the local provider. If you have any problems with billing or questions regarding tariffs, please contact your chosen local provider.
Costs arising from telephony and text messaging services will continue to be billed by Ortel Mobile.

If you have any questions regarding activation, changing settings on mobile devices, complaints, invoices and availability, please contact the alternative roaming provider.

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Ortel Mobile is a company of the E-Plus Group.

Your advantages at Ortel Mobile

SIM card without contract

With a prepaid SIM card from Ortel you can use your mobile phone to make and receive calls and surf abroad flexibly and cheaply - and with no long-term contractual obligation. In addition, you benefit from various advantages of cheaper prepaid rates and a variety of different options. We have the right rate for everyone.

Pay in advance

Prepaid means paying in advance. You purchase a SIM card, which you top up with credit. Then you can book a suitable option from our large selection on your card. Calls and SMS will only be blocked once you have depleted your credit. However, you will still be reachable.

No long-term contract

You do not have to sign a long-term contract. To phone with Ortel, all you need is a mobile phone without a SIM lock. You can order your SIM card online for free or with your starting credit.

Change options flexibly

You can change your Ortel tariff flexibly every month. With Ortel you always are in full control over your mobile phone and telephone expenses.

No additional fees

Since there is no basic tariff yet, there are no additional costs with an Ortel prepaid card. There is no unpleasant surprise when checking the telephone bill.

Flat rate tariffs for smartphone users

Ortel also offers flexible tariffs for smartphone users. Internet flat rates for mobile surfing can be booked as an option - monthly and hassle-free. The good thing is that you can cancel these rates on a monthly basis. If you expect high Internet consumption in the next month or know that you will be travelling a lot, we offer you a one-off booking option.

Show pricing and legal information

Ortel Mobile GmbH, E-Plus-Straße 1, 40472 Düsseldorf

1) Standardtarif
Ortel Mobile GmbH, E-Plus-Strasse 1, 40472 Dusseldorf. Condition for use: purchase of a starter package (RRP €9.95). Standardtarif: Calls made within Germany: 9 cents/min.; calls made to international numbers from 1 cent/min. A one-off connection fee of max. 15 cents per call may also be charged (all prices can be found at https://www.ortelmobile.de/en.html). Text 15 cents. 49 cents/MB. 60/60 billing increment. Not valid for special numbers. Data speeds in Germany and the EU up to 25 Mbit/s (download) and 10 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps.

2) Smart World S+
Smart World S+ (€12.49 per 28-day option term): 250 minutes from Germany to the EU, plus from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. Plus, a flat rate for calls to all German networks. This also applies to calls within the EU and from the EU to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply.

Data speeds within Germany up to 12 GB and in the EU up to 50 MBit/s (download) and 25 Mbit/s (upload), thereafter up to 64 kbit/s for upload and download. The speeds stated are the maximum speed technically possible in each case. The average speed actually achieved may deviate from this. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term.

3) Smart World M+
Smart World M+ (€17.49 per 28-day option term): 300 minutes from Germany to the EU, plus from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. Plus, a flat rate for calls to all German networks. This also applies to calls within the EU and from the EU to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply.

Data speeds within Germany up to 20 GB and in the EU up to 50 MBit/s (download) and 25 Mbit/s (upload), thereafter up to 64 kbit/s for upload and download. The speeds stated are the maximum speed technically possible in each case. The average speed actually achieved may deviate from this. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term.

4) Smart World L+
Smart World L+ (€22.49 per 28-day option term): 400 minutes from Germany to the EU, plus from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. Plus, a flat rate for calls to all German networks. This also applies to calls within the EU and from the EU to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply.

Data speeds within Germany up to 30 GB and in the EU up to 50 MBit/s (download) and 25 Mbit/s (upload), thereafter up to 64 kbit/s for upload and download. The speeds stated are the maximum speed technically possible in each case. The average speed actually achieved may deviate from this. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term.

5) Ves Vostok+
Ves Vostok+ (€22.49 per 28-day option term): Up to 250 minutes from Germany to the EU , plus 100 minutes from Germany to all networks of Armenia, Azerbaijan, Belarus, Georgia, Israel, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Turkmenistan, Ukraine and Uzbekistan. Plus, a flat rate to all German networks, within other EU countries, as well as for calls from other EU countries to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Up to 20 GB within Germany and the EU Data speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload), then up to 64 kbit/s in upload and download. The speeds stated are the maximum speed technically possible in each case. The average speed actually achieved may deviate from this. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term.

6) Smart World X+
Smart World X+ (€27.49 per 28-day option term): 500 minutes from Germany to the EU, plus from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. Plus, a flat rate for calls to all German networks. This also applies to calls within the EU and from the EU to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply.

Data speeds within Germany up to 40 GB and in the EU up to 50 Mbit/s (download) and 25 Mbit/s (upload), thereafter up to 64 kbit/s for upload and download. The speeds stated are the maximum speed technically possible in each case. The average speed actually achieved may deviate from this. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term.

7) Smart World XL+
Smart World XL+ (€32.49 per 28-day option term): 1000 minutes from Germany to the EU, plus from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. Plus, a flat rate for calls to all German networks. This also applies to calls within the EU and from the EU to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply.

Data speeds within Germany up to 60 GB and in the EU up to 50 MBit/s (download) and 25 Mbit/s (upload), thereafter up to 64 kbit/s for upload and download. The speeds stated are the maximum speed technically possible in each case. The average speed actually achieved may deviate from this. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term.

8) Smart World XXL +
Smart World XXL + (€44.99 per 28-day option term): Unlimited minutes from Germany to the EU, plus 1000 minutes from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. And on top of that, a flat rate for calls to all German networks. This also applies to calls within the EU and from the EU to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply.

Data speeds within Germany up to 100 GB and in the EU up to 50 MBit/s (download) and 25 Mbit/s (upload), thereafter up to 64 kbit/s for upload and download. The speeds indicated are the maximum speeds technically possible in each case. The average speed actually achieved may deviate from this. Automatic renewal if sufficient credit is available and if the option is not cancelled at the end of the respective term.

9) World Flat
World Flat (€24.99 per 28-day option period available for Standardtarif):
Unlimited minutes from Germany to the EU, plus all calls from Germany to all networks in Bangladesh, Brazil, Canada, Chile, China, Hong Kong, India, Indonesia, Japan, Malaysia, Puerto Rico, Singapore, South Korea, Thailand and the US as well as to landline networks in Kazakhstan, Russia and Slovenia. The option also includes a flat rate for calls to all German networks. This also applies for calls within the EU and from the EU to Germany. 60/60 billing increment. Not valid for special numbers. The standard conditions of your tariff will apply outside the included service. Up to 5 GB in Germany and the EU with a data speed of up to 25 Mbit/s (download) and 10 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically. If you have sufficient credit and do not cancel the option by the end of the period in question, it will be renewed automatically. Renewal €19.99/28 days.

10) World 1000
World 1000 (€19.99 per 28-day option term): Up to 1000 minutes from Germany to the EU, plus calls from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. And on top of that, a flat rate for calls to all German networks. This also applies to calls within the EU and from the EU to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply. Automatic renewal if sufficient credit is available and if the option is not cancelled at the end of the respective term.

11) World 400
World 400 (€9.99 per 28-day option term): Up to 400 minutes to all Germany and EU networks, plus calls from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Columbia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. And on top of that, a flat rate for calls within Germany to the Telefónica Germany network (e.g., from Ortel Mobile, E-Plus, o2, AY YILDIZ, blau). 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term.

12) Internet Flat S
Internet Flat S (€9.99 per 28-day option period): Up to 4 GB in Germany and the EU with a data speed of up to 25 Mbit/s (download) and 10 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

13) Best Europe
Best Europe (€0 per 28-day option) available at Ortel Mobile standard rate. The prices indicated apply from Germany, plus a one-off connection fee of 15 cents per call (all prices can be found at https://www.ortelmobile.de/en.html). 60/60 billing increment. Not valid for special numbers. This will be renewed automatically if you do not cancel the option by the end of the period in question. If the option is not registered, the prices according to the standard rate will apply (all prices can be found at https://www.ortelmobile.de/en.html).

14) On-Net Flat
On-Net Flat (€5 per 28-day option term): Flat rate to the Telefónica Germany network (e.g., from Ortel Mobile, E-Plus, o2, AY YILDIZ, blau). Does not apply to special numbers. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term.

15) Data-Ticket
Data-Ticket (€4.99 per 24-hour option period): Up to 10 GB within Germany and the EU with a data speed of up to 50 MBit/s (download) and 25 MBit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. The time period is not automatically extended. Once you have used up the included data volume, the data volume of any other currently registered option you may have is used. If you do not have any other registered option, cost protection is activated and data usage is blocked for the remaining period. Once 24 hours have elapsed or cost protection is deactivated within the period, you can use your data again and the usual conditions and standard rates apply.

16) Data-Ticket (20GB)
Data-Ticket (€7.49 per 24-hour option period): Up to 20 GB within Germany and the EU with a data speed of up to 50 MBit/s (download) and 25 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. The time period is not automatically extended. Once you have used up the included data volume, the data volume of any other currently registered option you may have is used. If you do not have any other registered option, cost protection is activated and data usage is blocked for the remaining period. Once 24 hours have elapsed or cost protection is deactivated within the period, you can use your data again and the usual conditions and standard rates apply.

17) Kostenschutz
When you register for this option, cost protection for a registered ‘Data-Ticket’ option is deactivated free of charge. Once you have used up the included data volume, you can continue to use your data and the usual conditions of the Ortel Mobile standard rate apply.

18) 3-Monatspaket
3-Monatspaket (39,99€ per 90-day option period can be added to the standard rate): 1500 minutes within Germany and from Germany to the EU. 60/60 billing increment. Not valid for special numbers. The standard conditions of your tariff will apply outside the included service. Up to 40 GB in Germany and the EU with a data speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. Unused data expires at the end of the period. The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. If you have sufficient credit and do not cancel the option by the end of the period in question, it will be renewed automatically.

19) Smart Travel
Smart Travel (€ 14.99 per 7-day option term): Up to 100 minutes within Germany and from Germany to the EU. 60/60 rate (minute-based billing). Does not apply to special numbers. Up to 8 GB within Germany and the EU. Data speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload), then up to 64 kbit/s in upload and download. The speeds indicated are the maximum speeds technically possible in each case. The average speed actually achieved may deviate from this. Automatic renewal if sufficient credit is available and the option is not cancelled at the end of the respective term.

20) Neues Highspeed-Volumen
Neues Highspeed-Volumen (from €6 per registration, maximum of 28 days)
Registration possible only if one of the following options is active (the one-off price for New High-Speed Volume is shown in brackets): Internet Flat S (€6),Internet Flat M (€9), Internet Flat L (€15), Internet Flat XL (€25), Allnet Flat L (€15), Allnet Flat M (€9), Smart World S (€6), Smart World L (€9), Smart World XL (€15). The new highspeed volume resets the volume of data already used during the respective billing period. The same high-speed data volume for the activated flat rate can be used again during the current option period with a maximum speed of up to 25 Mbit/s (download) and 10 Mbit/s (upload) , hereafter changes to GPRS speed (max. 64 kbit/s for downloading and uploading).The time period is not automatically extended. It is possible to register for new highspeed volume several times within the option period. However, the service is only valid for the remaining time of the current billing period (28 days).

21) Mehr Internet S
Mehr Internet S (€4.99 per period of main option) is available for standard tariff main options with data unit. Up to an additional 1 GB in Germany with a speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. No automatic renewal. It is possible to register for the “Mehr Internet” additional option several times. In each case, this will apply for the remainder of the current main option. Use of the “Mehr Internet” additional option will be prioritised. After that, the conditions of the current main option will apply.

22) Mehr Internet M
Mehr Internet M (€9.99 per period of main option) is available for standard tariff main options with data unit. Up to an additional 5 GB in Germany with a speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. No automatic renewal. It is possible to register for the “Mehr Internet” additional option several times. In each case, this will apply for the remainder of the current main option. Use of the “Mehr Internet” additional option will be prioritised. After that, the conditions of the current main option will apply.

23) Mehr Internet L
Mehr Internet L (€14.99 per period of main option) is available for standard tariff main options with data unit. Up to an additional 10 GB in Germany with a speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. No automatic renewal. It is possible to register for the “Mehr Internet” additional option several times. In each case, this will apply for the remainder of the current main option. Use of the “Mehr Internet” additional option will be prioritised. After that, the conditions of the current main option will apply.

24) Mehr Internet XL
Mehr Internet XL (€19.99 per period of main option) is available for standard tariff main options with data unit. Up to an additional 15 GB in Germany with a speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. No automatic renewal. It is possible to register for the “Mehr Internet” additional option several times. In each case, this will apply for the remainder of the current main option. Use of the “Mehr Internet” additional option will be prioritised. After that, the conditions of the current main option will apply.

25) Mehr Internet S+
Mehr Internet S+ (€4.99 per period of main option) is available for standard tariff main options with data unit. Up to an additional 2 GB in Germany with a speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. No automatic renewal. It is possible to register for the “Mehr Internet” additional option several times. In each case, this will apply for the remainder of the current main option. Use of the “Mehr Internet” additional option will be prioritised. After that, the conditions of the current main option will apply.

26) Mehr Internet M+
Mehr Internet M+ (€9.99 per period of main option) is available for standard tariff main options with data unit. Up to an additional 5 GB in Germany with a speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. No automatic renewal. It is possible to register for the “Mehr Internet” additional option several times. In each case, this will apply for the remainder of the current main option. Use of the “Mehr Internet” additional option will be prioritised. After that, the conditions of the current main option will apply.

27) Mehr Internet L+
Mehr Internet L+ (€14.99 per period of main option) is available for standard tariff main options with data unit. Up to an additional 10 GB in Germany with a speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. No automatic renewal. It is possible to register for the “Mehr Internet” additional option several times. In each case, this will apply for the remainder of the current main option. Use of the “Mehr Internet” additional option will be prioritised. After that, the conditions of the current main option will apply.

28) Mehr Internet XL+
Mehr Internet XL+ (€19.99 per period of main option) is available for standard tariff main options with data unit. Up to an additional 15 GB in Germany with a speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. No automatic renewal. It is possible to register for the “Mehr Internet” additional option several times. In each case, this will apply for the remainder of the current main option. Use of the “Mehr Internet” additional option will be prioritised. After that, the conditions of the current main option will apply.

29) Mehr Minuten 150
More Minutes 150 (€4.99 per term of the main option) can be booked in addition to the options in the standard tariff. Up to 150 additional minutes to all networks of Germany and the EU, plus calls from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. 60/60 rate (minute-based billing). Does not apply to special numbers and value-added services. No automatic extension. The “More Minutes” add-on option can be booked several times and is valid for the remaining term of the booked main option. The service of the “More Minutes" add-on option is used up first. After that, the conditions of the booked main options shall apply.

30) Mehr Minuten 400
More Minutes 400 (€9.99 per term of the main option) can be booked in addition to the main options in the standard tariff. Up to 400 additional minutes to all networks of Germany and the EU, plus calls from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. 60/60 rate (minute-based billing). Does not apply to special numbers and value-added services. No automatic extension. The “More Minutes” add-on option can be booked several times and is valid for the remaining term of the booked main option. The service of the “More Minutes" add-on option is used up first. After that, the conditions of the booked main options shall apply.

31) Ortel Mobile Datentarif
Ortel Mobile GmbH, E-Plus-Straße 1, 40472 Düsseldorf. Conditions of use: purchase of an internet for home starter package (RRP €69.99). The starter kit includes a SIM card and a stationary LTE router. Datentarif: 49 cents/MB. Data speeds within Germany up to 15 MBit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for uploading and downloading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. Billing increment in 100 KB steps. The Ortel Mobile data rate is only available in Germany (roaming and telephone calls are excluded). A power connection is necessary for the use of the device.

32) Internet für Zuhause
Internet für Zuhause (29,99€ per 28 day option period) can be added to the Ortel Mobile Datentarif: Up to 100 GB within Germany with speeds of up to 50 Mbit/s (download) and 25 Mbit/s (upload), then up to 56 kbit/s in upload and download. The speeds stated are the maximum speed technically possible in each case. The average speed actually achieved may deviate from this. Billing increment 100 KB steps. For technical reasons, roaming and telephony are excluded. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term. The option may not be commercialised, e.g. resold or offered commercially.

If the Internet für Zuhause option is booked, extended or reactivated during the promotion period up till 31.05.24, 20 GB per option term can be added free of charge in the MeinOrtel customer portal or in the Ortel Mobile App. The conditions and term of the respective Internet für Zuhause option booked apply to the additional data volume.

33) Mehr Internet
Mehr Internet (€14.99 per a maximum of 28-day option period) available for Internet für Zuhause option: Up to an additional 10 GB in Germany with a speed of up to 15 MBit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for uploading and downloading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. Billing increment in 100 KB steps. The time period is not automatically extended. It is possible to register for the more internet option several times within the option period. However, the internet for home use option is only valid for the remaining time of the current billing period (up to 28 days).

34) Ortel Mobile Internettarif
Ortel Mobile GmbH, E-Plus-Straße 1, 40472 Düsseldorf. Conditions of use: purchase of an starter package (RRP €5,00). Internettarif: 49 cents/MB. Data speeds within Germany up to 25 MBit/s (download) and 10 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for uploading and downloading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. Billing increment in 100 KB steps. The Ortel Mobile Internettarif is only available in Germany (roaming and telephone calls are excluded).

35) Internet Flat 50 GB
Internet Flat 50 GB (€79.99 per 28-day option period) available for Ortel Mobile Internettarif: Up to 50 GB in Germany with a speed of up to 25 MBit/s (download) and 10 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for uploading and downloading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. Billing increment in 100 KB steps. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically. The option may not be commercialised e.g. resold or offered commercially.

36) Mehr Internet
Mehr Internet (€14.99 per a maximum of 28-day option period) available for Internet Flat 50 GB option: Up to an additional 10 GB in Germany with a speed of up to 25 MBit/s (download) and 10 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. Billing increment in 100 KB steps. The time period is not automatically extended. It is possible to register for the more internet option several times within the option period. However, the internet for home use option is only valid for the remaining time of the current billing period (up to 28 days).

37) Optionsvoucher 3GB
Optionsvoucher Mehr Internet 3GB (€9.99) redeemable for all options with data units at the standard Ortel Mobile rate. Up to an additional 3 GB in Germany with a speed of up to 25 MBit/s (download) and 10 MBit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. The time period is not automatically extended. The Optionsvoucher can be redeemed once. This applies only for the remainder of the current main option (up to 28 days). If there is no main option or if the main option is not compatible with this option, the voucher cannot be activated and the voucher value will be credited to the credit account.

38) SIM-Pack mit 10 Euro
*€7.50 starting credit upon activation + €2.50 additional credit for first top-up of at least €10 within five months after activation. Calls within Germany: 9 cents/min. plus a one-off connection fee of 9 cents per call; calls made to international numbers possible from 1 cent/min. plus a one-off connection fee of 15 cents per call (all prices can be found at www.ortelmobile.de). 60/60 billing increment. Each text message costs 15 cents. 49 cents/MB. All prices indicated include VAT.

39) SIM-Packs/Neukunden
Calls within Germany: 9 cents/min. plus a one-off connection fee of 9 cents per call; calls made to international numbers possible from 1 cent/min. plus a one-off connection fee of 15 cents per call (all prices can be found at www.ortelmobile.de). 60/60 billing increment. Each text message costs 15 cents. 49 cents/MB. All prices indicated include VAT.

40) Bonus für Rufnummernmitnahme
Bonus credit of €25 will be paid into the prepaid account only if the phone number is successfully transferred to Ortel Mobile. The bonus credit cannot be paid out. Most mobile providers will charge a fee to transfer your phone number.

41) LTE/4G
LTE technology can be used only in areas with LTE network coverage and only with the necessary hardware. The technology is used within a maximum speed range of 25 Mbit/s for downloads and 10Mbit/s for uploads.

42) Ukraine
Ukraine 300 (€9.99 per 28-day option term): Up to 300 minutes from Germany to all Ukrainian networks. Plus, a flat rate for calls to all German networks. This also applies to calls within the EU and from the EU to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Up to 15 GB within Germany and the EU Data speed of up to 25 Mbit/s (download) and 10 Mbit/s (upload), then up to 64 kbit/s in upload and download. The speeds stated are the maximum speed technically possible in each case. The average speed actually achieved may deviate from this. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term. Ukraine 300 can only be booked by persons with a valid Ukrainian ID.

43) Internet S+
Internet S+ (€12.49 per 28-day option period): Up to 15 GB in Germany and the EU with a data speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

44) Internet M+
Internet M+ (€22.49 per 28-day option period): Up to 35 GB in Germany and the EU with a data speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

45) Internet L+
Internet L+ (€32.49 per 28-day option period): Up to 65 GB in Germany and the EU with a data speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

46) Smart World S
Smart World S (€9.99 per 28-day option term): Up to 200 minutes to all networks of Germany and the EU, plus calls from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. And on top of that, a flat rate for calls within Germany to Telefónica networks (e.g. Ortel Mobile, E-Plus, o2, AY YILDIZ, blau). 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply.

Up to 8 GB in Germany and the EU with a data speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

47) 5G
The 5G technology can only be used in areas with appropriate network coverage and only with compatible hardware. The technology is used within the agreed maximum estimated speed of 50 Mbit/s for downloads and 25 Mbit/s for uploads.

48) Surf & Go
Surf & Go (€29.99 per 28 day option period) can be added to the Ortel Mobile Internettarif: Up to 100 GB within Germany and the EU with speeds of up to 50 Mbit/s (download) and 25 Mbit/s (upload), then up to 64 kbit/s in upload and download. The speeds stated are the maximum speed technically possible in each case. The average speed actually achieved may differ from this. Billing increment 100 KB steps. Telephony is technically excluded. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term.

Starting with the first renewal of the "Surf & Go" option, a loyalty bonus of 30 GB for 28 days is granted. This bonus will be granted for each further renewal until the option is cancelled or deactivated.

49) Mehr Internet
Mehr Internet (€14.99 pro max. 28 Tage option period) can be booked in addition to the Surf & Go option: Up to an additional 10 GB within Germany with speeds of up to 50 Mbit/s (download) and 25 Mbit/s (upload), then up to 64 kbit/s in upload and download. The speeds stated are the maximum speed technically possible in each case. The average speed actually achieved may differ from this. Billing increment 100 KB steps. The term does not extend automatically. The Mehr Internet option can be booked several times within the option period but is only valid for the remaining duration of the current billing period (max. 28 days) of the Surf & Go option.

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