You’ll find all the answers to frequently asked questions about the MeinOrtel personal customer area here.
In your personal online MeinOrtel customer section you can:
As a customer of Ortel Mobile you can register for your personal MeinOrtel customer section at any time. When registering at the mein.ortelmobile.de website, a code will be sent to you as an SMS. During the registration process, you must enter the provisional SMS code and then choose a new MeinOrtel password.
You don’t have to register to use the Ortel Mobile app. When you log in for the first time, you’ll receive an SMS with a code that is used automatically for registration.
In the protected area of the app, where your personal data are stored, you log in with your MeinOrtel password.
You can find out more about the Ortel Mobile app here.
If you’ve forgotten your MeinOrtel password, you can have your MeinOrtel password reset by email or SMS by providing your Ortel Mobile phone number. To do this, go to the login page and select “Forgot your Password?”.
You can change your address, email address and your MeinOrtel password yourself under MeinOrtel / my data.
It is currently not possible to change your first name and surname in the personal MeinOrtel customer section. Please contact our service hotline for assistance.
With a prepaid SIM card from Ortel you can use your mobile phone to make and receive calls and surf abroad flexibly and cheaply - and with no long-term contractual obligation. In addition, you benefit from various advantages of cheaper prepaid rates and a variety of different options. We have the right rate for everyone.
Prepaid means paying in advance. You purchase a SIM card, which you top up with credit. Then you can book a suitable option from our large selection on your card. Calls and SMS will only be blocked once you have depleted your credit. However, you will still be reachable.
You do not have to sign a long-term contract. To phone with Ortel, all you need is a mobile phone without a SIM lock. You can order your SIM card online for free or with your starting credit.
You can change your Ortel tariff flexibly every month. With Ortel you always are in full control over your mobile phone and telephone expenses.
Since there is no basic tariff yet, there are no additional costs with an Ortel prepaid card. There is no unpleasant surprise when checking the telephone bill.
Ortel also offers flexible tariffs for smartphone users. Internet flat rates for mobile surfing can be booked as an option - monthly and hassle-free. The good thing is that you can cancel these rates on a monthly basis. If you expect high Internet consumption in the next month or know that you will be travelling a lot, we offer you a one-off booking option.
Ortel Mobile GmbH, E-Plus-Straße 1, 40472 Düsseldorf
1) Standardtarif
Ortel Mobile GmbH, E-Plus-Strasse 1, 40472 Dusseldorf. Condition for use: purchase of a starter package (RRP €9.95). Standardtarif: Calls made within Germany: 9 cents/min.; calls made to international numbers from 1 cent/min. A one-off connection fee of max. 15 cents per call may also be charged (all prices can be found at https://www.ortelmobile.de/en.html). Text 15 cents. 49 cents/MB. 60/60 billing increment. Not valid for special numbers. Data speeds in Germany and the EU up to 25 Mbit/s (download) and 10 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps.
2) Smart World S+
Smart World S+ (€12.49 per 28-day option term): 250 minutes from Germany to the EU, plus from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. Plus, a flat rate for calls to all German networks. This also applies to calls within the EU and from the EU to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply.
Data speeds within Germany up to 12 GB and in the EU up to 50 MBit/s (download) and 25 Mbit/s (upload), thereafter up to 64 kbit/s for upload and download. The speeds stated are the maximum speed technically possible in each case. The average speed actually achieved may deviate from this. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term.
3) Smart World M+
Smart World M+ (€17.49 per 28-day option term): 300 minutes from Germany to the EU, plus from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. Plus, a flat rate for calls to all German networks. This also applies to calls within the EU and from the EU to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply.
Data speeds within Germany up to 20 GB and in the EU up to 50 MBit/s (download) and 25 Mbit/s (upload), thereafter up to 64 kbit/s for upload and download. The speeds stated are the maximum speed technically possible in each case. The average speed actually achieved may deviate from this. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term.
4) Smart World L+
Smart World L+ (€22.49 per 28-day option term): 400 minutes from Germany to the EU, plus from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. Plus, a flat rate for calls to all German networks. This also applies to calls within the EU and from the EU to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply.
Data speeds within Germany up to 30 GB and in the EU up to 50 MBit/s (download) and 25 Mbit/s (upload), thereafter up to 64 kbit/s for upload and download. The speeds stated are the maximum speed technically possible in each case. The average speed actually achieved may deviate from this. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term.
5) Ves Vostok+
Ves Vostok+ (€22.49 per 28-day option term): Up to 250 minutes from Germany to the EU , plus 100 minutes from Germany to all networks of Armenia, Azerbaijan, Belarus, Georgia, Israel, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Turkmenistan, Ukraine and Uzbekistan. Plus, a flat rate to all German networks, within other EU countries, as well as for calls from other EU countries to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Up to 20 GB within Germany and the EU Data speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload), then up to 64 kbit/s in upload and download. The speeds stated are the maximum speed technically possible in each case. The average speed actually achieved may deviate from this. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term.
6) Smart World X+
Smart World X+ (€27.49 per 28-day option term): 500 minutes from Germany to the EU, plus from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. Plus, a flat rate for calls to all German networks. This also applies to calls within the EU and from the EU to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply.
Data speeds within Germany up to 40 GB and in the EU up to 50 Mbit/s (download) and 25 Mbit/s (upload), thereafter up to 64 kbit/s for upload and download. The speeds stated are the maximum speed technically possible in each case. The average speed actually achieved may deviate from this. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term.
7) Smart World XL+
Smart World XL+ (€32.49 per 28-day option term): 1000 minutes from Germany to the EU, plus from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. Plus, a flat rate for calls to all German networks. This also applies to calls within the EU and from the EU to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply.
Data speeds within Germany up to 60 GB and in the EU up to 50 MBit/s (download) and 25 Mbit/s (upload), thereafter up to 64 kbit/s for upload and download. The speeds stated are the maximum speed technically possible in each case. The average speed actually achieved may deviate from this. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term.
8) Smart World XXL +
Smart World XXL + (€44.99 per 28-day option term): Unlimited minutes from Germany to the EU, plus 1000 minutes from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. And on top of that, a flat rate for calls to all German networks. This also applies to calls within the EU and from the EU to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply.
Data speeds within Germany up to 100 GB and in the EU up to 50 MBit/s (download) and 25 Mbit/s (upload), thereafter up to 64 kbit/s for upload and download. The speeds indicated are the maximum speeds technically possible in each case. The average speed actually achieved may deviate from this. Automatic renewal if sufficient credit is available and if the option is not cancelled at the end of the respective term.
9) World Flat
World Flat (€24.99 per 28-day option period available for Standardtarif):
Unlimited minutes from Germany to the EU, plus all calls from Germany to all networks in Bangladesh, Brazil, Canada, Chile, China, Hong Kong, India, Indonesia, Japan, Malaysia, Puerto Rico, Singapore, South Korea, Thailand and the US as well as to landline networks in Kazakhstan, Russia and Slovenia. The option also includes a flat rate for calls to all German networks. This also applies for calls within the EU and from the EU to Germany. 60/60 billing increment. Not valid for special numbers. The standard conditions of your tariff will apply outside the included service. Up to 5 GB in Germany and the EU with a data speed of up to 25 Mbit/s (download) and 10 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically. If you have sufficient credit and do not cancel the option by the end of the period in question, it will be renewed automatically. Renewal €19.99/28 days.
10) World 1000
World 1000 (€19.99 per 28-day option term): Up to 1000 minutes from Germany to the EU, plus calls from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. And on top of that, a flat rate for calls to all German networks. This also applies to calls within the EU and from the EU to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply. Automatic renewal if sufficient credit is available and if the option is not cancelled at the end of the respective term.
11) World 400
World 400 (€9.99 per 28-day option term): Up to 400 minutes to all Germany and EU networks, plus calls from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Columbia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. And on top of that, a flat rate for calls within Germany to the Telefónica Germany network (e.g., from Ortel Mobile, E-Plus, o2, AY YILDIZ, blau). 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term.
12) Internet Flat S
Internet Flat S (€9.99 per 28-day option period): Up to 4 GB in Germany and the EU with a data speed of up to 25 Mbit/s (download) and 10 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.
13) Best Europe
Best Europe (€0 per 28-day option) available at Ortel Mobile standard rate. The prices indicated apply from Germany, plus a one-off connection fee of 15 cents per call (all prices can be found at https://www.ortelmobile.de/en.html). 60/60 billing increment. Not valid for special numbers. This will be renewed automatically if you do not cancel the option by the end of the period in question. If the option is not registered, the prices according to the standard rate will apply (all prices can be found at https://www.ortelmobile.de/en.html).
14) On-Net Flat
On-Net Flat (€5 per 28-day option term): Flat rate to the Telefónica Germany network (e.g., from Ortel Mobile, E-Plus, o2, AY YILDIZ, blau). Does not apply to special numbers. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term.
15) Data-Ticket
Data-Ticket (€4.99 per 24-hour option period): Up to 10 GB within Germany and the EU with a data speed of up to 50 MBit/s (download) and 25 MBit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. The time period is not automatically extended. Once you have used up the included data volume, the data volume of any other currently registered option you may have is used. If you do not have any other registered option, cost protection is activated and data usage is blocked for the remaining period. Once 24 hours have elapsed or cost protection is deactivated within the period, you can use your data again and the usual conditions and standard rates apply.
16) Data-Ticket (20GB)
Data-Ticket (€7.49 per 24-hour option period): Up to 20 GB within Germany and the EU with a data speed of up to 50 MBit/s (download) and 25 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. The time period is not automatically extended. Once you have used up the included data volume, the data volume of any other currently registered option you may have is used. If you do not have any other registered option, cost protection is activated and data usage is blocked for the remaining period. Once 24 hours have elapsed or cost protection is deactivated within the period, you can use your data again and the usual conditions and standard rates apply.
17) Kostenschutz
When you register for this option, cost protection for a registered ‘Data-Ticket’ option is deactivated free of charge. Once you have used up the included data volume, you can continue to use your data and the usual conditions of the Ortel Mobile standard rate apply.
18) 3-Monatspaket
3-Monatspaket (39,99€ per 90-day option period can be added to the standard rate): 1500 minutes within Germany and from Germany to the EU. 60/60 billing increment. Not valid for special numbers. The standard conditions of your tariff will apply outside the included service. Up to 40 GB in Germany and the EU with a data speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. Unused data expires at the end of the period. The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. If you have sufficient credit and do not cancel the option by the end of the period in question, it will be renewed automatically.
19) Smart Travel
Smart Travel (€ 14.99 per 7-day option term): Up to 100 minutes within Germany and from Germany to the EU. 60/60 rate (minute-based billing). Does not apply to special numbers. Up to 8 GB within Germany and the EU. Data speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload), then up to 64 kbit/s in upload and download. The speeds indicated are the maximum speeds technically possible in each case. The average speed actually achieved may deviate from this. Automatic renewal if sufficient credit is available and the option is not cancelled at the end of the respective term.
20) Neues Highspeed-Volumen
Neues Highspeed-Volumen (from €6 per registration, maximum of 28 days)
Registration possible only if one of the following options is active (the one-off price for New High-Speed Volume is shown in brackets): Internet Flat S (€6),Internet Flat M (€9), Internet Flat L (€15), Internet Flat XL (€25), Allnet Flat L (€15), Allnet Flat M (€9), Smart World S (€6), Smart World L (€9), Smart World XL (€15). The new highspeed volume resets the volume of data already used during the respective billing period. The same high-speed data volume for the activated flat rate can be used again during the current option period with a maximum speed of up to 25 Mbit/s (download) and 10 Mbit/s (upload) , hereafter changes to GPRS speed (max. 64 kbit/s for downloading and uploading).The time period is not automatically extended. It is possible to register for new highspeed volume several times within the option period. However, the service is only valid for the remaining time of the current billing period (28 days).
21) Mehr Internet S
Mehr Internet S (€4.99 per period of main option) is available for standard tariff main options with data unit. Up to an additional 1 GB in Germany with a speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. No automatic renewal. It is possible to register for the “Mehr Internet” additional option several times. In each case, this will apply for the remainder of the current main option. Use of the “Mehr Internet” additional option will be prioritised. After that, the conditions of the current main option will apply.
22) Mehr Internet M
Mehr Internet M (€9.99 per period of main option) is available for standard tariff main options with data unit. Up to an additional 5 GB in Germany with a speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. No automatic renewal. It is possible to register for the “Mehr Internet” additional option several times. In each case, this will apply for the remainder of the current main option. Use of the “Mehr Internet” additional option will be prioritised. After that, the conditions of the current main option will apply.
23) Mehr Internet L
Mehr Internet L (€14.99 per period of main option) is available for standard tariff main options with data unit. Up to an additional 10 GB in Germany with a speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. No automatic renewal. It is possible to register for the “Mehr Internet” additional option several times. In each case, this will apply for the remainder of the current main option. Use of the “Mehr Internet” additional option will be prioritised. After that, the conditions of the current main option will apply.
24) Mehr Internet XL
Mehr Internet XL (€19.99 per period of main option) is available for standard tariff main options with data unit. Up to an additional 15 GB in Germany with a speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. No automatic renewal. It is possible to register for the “Mehr Internet” additional option several times. In each case, this will apply for the remainder of the current main option. Use of the “Mehr Internet” additional option will be prioritised. After that, the conditions of the current main option will apply.
25) Mehr Internet S+
Mehr Internet S+ (€4.99 per period of main option) is available for standard tariff main options with data unit. Up to an additional 2 GB in Germany with a speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. No automatic renewal. It is possible to register for the “Mehr Internet” additional option several times. In each case, this will apply for the remainder of the current main option. Use of the “Mehr Internet” additional option will be prioritised. After that, the conditions of the current main option will apply.
26) Mehr Internet M+
Mehr Internet M+ (€9.99 per period of main option) is available for standard tariff main options with data unit. Up to an additional 5 GB in Germany with a speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. No automatic renewal. It is possible to register for the “Mehr Internet” additional option several times. In each case, this will apply for the remainder of the current main option. Use of the “Mehr Internet” additional option will be prioritised. After that, the conditions of the current main option will apply.
27) Mehr Internet L+
Mehr Internet L+ (€14.99 per period of main option) is available for standard tariff main options with data unit. Up to an additional 10 GB in Germany with a speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. No automatic renewal. It is possible to register for the “Mehr Internet” additional option several times. In each case, this will apply for the remainder of the current main option. Use of the “Mehr Internet” additional option will be prioritised. After that, the conditions of the current main option will apply.
28) Mehr Internet XL+
Mehr Internet XL+ (€19.99 per period of main option) is available for standard tariff main options with data unit. Up to an additional 15 GB in Germany with a speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. No automatic renewal. It is possible to register for the “Mehr Internet” additional option several times. In each case, this will apply for the remainder of the current main option. Use of the “Mehr Internet” additional option will be prioritised. After that, the conditions of the current main option will apply.
29) Mehr Minuten 150
More Minutes 150 (€4.99 per term of the main option) can be booked in addition to the options in the standard tariff. Up to 150 additional minutes to all networks of Germany and the EU, plus calls from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. 60/60 rate (minute-based billing). Does not apply to special numbers and value-added services. No automatic extension. The “More Minutes” add-on option can be booked several times and is valid for the remaining term of the booked main option. The service of the “More Minutes" add-on option is used up first. After that, the conditions of the booked main options shall apply.
30) Mehr Minuten 400
More Minutes 400 (€9.99 per term of the main option) can be booked in addition to the main options in the standard tariff. Up to 400 additional minutes to all networks of Germany and the EU, plus calls from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. 60/60 rate (minute-based billing). Does not apply to special numbers and value-added services. No automatic extension. The “More Minutes” add-on option can be booked several times and is valid for the remaining term of the booked main option. The service of the “More Minutes" add-on option is used up first. After that, the conditions of the booked main options shall apply.
31) Ortel Mobile Datentarif
Ortel Mobile GmbH, E-Plus-Straße 1, 40472 Düsseldorf. Conditions of use: purchase of an internet for home starter package (RRP €69.99). The starter kit includes a SIM card and a stationary LTE router. Datentarif: 49 cents/MB. Data speeds within Germany up to 15 MBit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for uploading and downloading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. Billing increment in 100 KB steps. The Ortel Mobile data rate is only available in Germany (roaming and telephone calls are excluded). A power connection is necessary for the use of the device.
32) Internet für Zuhause
Internet für Zuhause (29,99€ per 28 day option period) can be added to the Ortel Mobile Datentarif: Up to 100 GB within Germany with speeds of up to 50 Mbit/s (download) and 25 Mbit/s (upload), then up to 56 kbit/s in upload and download. The speeds stated are the maximum speed technically possible in each case. The average speed actually achieved may deviate from this. Billing increment 100 KB steps. For technical reasons, roaming and telephony are excluded. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term. The option may not be commercialised, e.g. resold or offered commercially.
If the Internet für Zuhause option is booked, extended or reactivated during the promotion period up till 31.05.24, 20 GB per option term can be added free of charge in the MeinOrtel customer portal or in the Ortel Mobile App. The conditions and term of the respective Internet für Zuhause option booked apply to the additional data volume.
33) Mehr Internet
Mehr Internet (€14.99 per a maximum of 28-day option period) available for Internet für Zuhause option: Up to an additional 10 GB in Germany with a speed of up to 15 MBit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for uploading and downloading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. Billing increment in 100 KB steps. The time period is not automatically extended. It is possible to register for the more internet option several times within the option period. However, the internet for home use option is only valid for the remaining time of the current billing period (up to 28 days).
34) Ortel Mobile Internettarif
Ortel Mobile GmbH, E-Plus-Straße 1, 40472 Düsseldorf. Conditions of use: purchase of an starter package (RRP €5,00). Internettarif: 49 cents/MB. Data speeds within Germany up to 25 MBit/s (download) and 10 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for uploading and downloading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. Billing increment in 100 KB steps. The Ortel Mobile Internettarif is only available in Germany (roaming and telephone calls are excluded).
35) Internet Flat 50 GB
Internet Flat 50 GB (€79.99 per 28-day option period) available for Ortel Mobile Internettarif: Up to 50 GB in Germany with a speed of up to 25 MBit/s (download) and 10 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for uploading and downloading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. Billing increment in 100 KB steps. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically. The option may not be commercialised e.g. resold or offered commercially.
36) Mehr Internet
Mehr Internet (€14.99 per a maximum of 28-day option period) available for Internet Flat 50 GB option: Up to an additional 10 GB in Germany with a speed of up to 25 MBit/s (download) and 10 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. Billing increment in 100 KB steps. The time period is not automatically extended. It is possible to register for the more internet option several times within the option period. However, the internet for home use option is only valid for the remaining time of the current billing period (up to 28 days).
37) Optionsvoucher 3GB
Optionsvoucher Mehr Internet 3GB (€9.99) redeemable for all options with data units at the standard Ortel Mobile rate. Up to an additional 3 GB in Germany with a speed of up to 25 MBit/s (download) and 10 MBit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps. The time period is not automatically extended. The Optionsvoucher can be redeemed once. This applies only for the remainder of the current main option (up to 28 days). If there is no main option or if the main option is not compatible with this option, the voucher cannot be activated and the voucher value will be credited to the credit account.
38) SIM-Pack mit 10 Euro
*€7.50 starting credit upon activation + €2.50 additional credit for first top-up of at least €10 within five months after activation. Calls within Germany: 9 cents/min. plus a one-off connection fee of 9 cents per call; calls made to international numbers possible from 1 cent/min. plus a one-off connection fee of 15 cents per call (all prices can be found at www.ortelmobile.de). 60/60 billing increment. Each text message costs 15 cents. 49 cents/MB. All prices indicated include VAT.
39) SIM-Packs/Neukunden
Calls within Germany: 9 cents/min. plus a one-off connection fee of 9 cents per call; calls made to international numbers possible from 1 cent/min. plus a one-off connection fee of 15 cents per call (all prices can be found at www.ortelmobile.de). 60/60 billing increment. Each text message costs 15 cents. 49 cents/MB. All prices indicated include VAT.
40) Bonus für Rufnummernmitnahme
Bonus credit of €25 will be paid into the prepaid account only if the phone number is successfully transferred to Ortel Mobile. The bonus credit cannot be paid out. Most mobile providers will charge a fee to transfer your phone number.
41) LTE/4G
LTE technology can be used only in areas with LTE network coverage and only with the necessary hardware. The technology is used within a maximum speed range of 25 Mbit/s for downloads and 10Mbit/s for uploads.
42) Ukraine
Ukraine 300 (€9.99 per 28-day option term): Up to 300 minutes from Germany to all Ukrainian networks. Plus, a flat rate for calls to all German networks. This also applies to calls within the EU and from the EU to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Up to 15 GB within Germany and the EU Data speed of up to 25 Mbit/s (download) and 10 Mbit/s (upload), then up to 64 kbit/s in upload and download. The speeds stated are the maximum speed technically possible in each case. The average speed actually achieved may deviate from this. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term. Ukraine 300 can only be booked by persons with a valid Ukrainian ID.
43) Internet S+
Internet S+ (€12.49 per 28-day option period): Up to 15 GB in Germany and the EU with a data speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.
44) Internet M+
Internet M+ (€22.49 per 28-day option period): Up to 35 GB in Germany and the EU with a data speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.
45) Internet L+
Internet L+ (€32.49 per 28-day option period): Up to 65 GB in Germany and the EU with a data speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.
46) Smart World S
Smart World S (€9.99 per 28-day option term): Up to 200 minutes to all networks of Germany and the EU, plus calls from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. And on top of that, a flat rate for calls within Germany to Telefónica networks (e.g. Ortel Mobile, E-Plus, o2, AY YILDIZ, blau). 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply.
Up to 8 GB in Germany and the EU with a data speed of up to 50 Mbit/s (download) and 25 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.
47) 5G
The 5G technology can only be used in areas with appropriate network coverage and only with compatible hardware. The technology is used within the agreed maximum estimated speed of 50 Mbit/s for downloads and 25 Mbit/s for uploads.
48) Surf & Go
Surf & Go (€29.99 per 28 day option period) can be added to the Ortel Mobile Internettarif: Up to 100 GB within Germany and the EU with speeds of up to 50 Mbit/s (download) and 25 Mbit/s (upload), then up to 64 kbit/s in upload and download. The speeds stated are the maximum speed technically possible in each case. The average speed actually achieved may differ from this. Billing increment 100 KB steps. Telephony is technically excluded. The option is automatically renewed if sufficient credit is available and the option is not cancelled at the end of the respective term.
Starting with the first renewal of the "Surf & Go" option, a loyalty bonus of 30 GB for 28 days is granted. This bonus will be granted for each further renewal until the option is cancelled or deactivated.
49) Mehr Internet
Mehr Internet (€14.99 pro max. 28 Tage option period) can be booked in addition to the Surf & Go option: Up to an additional 10 GB within Germany with speeds of up to 50 Mbit/s (download) and 25 Mbit/s (upload), then up to 64 kbit/s in upload and download. The speeds stated are the maximum speed technically possible in each case. The average speed actually achieved may differ from this. Billing increment 100 KB steps. The term does not extend automatically. The Mehr Internet option can be booked several times within the option period but is only valid for the remaining duration of the current billing period (max. 28 days) of the Surf & Go option.
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