Many questions are answered in the FAQ section. Can’t find an answer? Our customer hotline is available at the times listed below.
If you have questions about personal data, you will need the Hotline PIN or PUK1. You can find the PUK1 on your sim-card holder, in the Ortel Mobile app or at mein.ortelmobile.de
Customer service
From landlines and all mobile networks:
0177-177-1138*
Monday to Friday from 8.00 to 20.00 Saturday and Sunday from 9.00 to 18.00
E-mail:
info(at)ortelmobile.de
*To call from German network, dial 0177-177 1138 (the call is charged at the rate specified by your service provider for mobile calls to th